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In Part III of The Mission-Function Vertical Axis, Dr. Rutland explains why the confusion between function and purpose ALWAYS erodes good customer service.
Click to purchase your copy of Dr. Mark Rutland’s newest book Keep On Keeping On: How to Die Young…as Old as Possible.
In Part III of The Mission-Function Vertical Axis, Dr. Rutland explains why the confusion between function and purpose ALWAYS erodes good customer service.